“She had bruises on both arms, both shoulders, her legs, the skin ripped off her arm, her face on both cheeks, all down her neck,” nurse Lois Foster told the CBC describing the injuries her 95-year-old mother sustained due to what Foster was told was a fall. “She had the worst facial appearance that I’ve seen in any of my clients in my 35 years of nursing.”
“It’s disgusting, unnecessary negligence,” said Foster. “They couldn’t have been caring for her to have her look like this. That’s not care. They have a duty of care, and there’s there’s no way even a half-hour check could end up with her looking like that.”
According to a CBC report on the incident, the nursing home is run by Shannex, a family-owned business that operates facilities in Nova Scotia, New Brunswick and Ontario. The Shannex website says the company values include “being accountable.” Specifically, the site says: “We are accountable to clients and partners. We are committed to managing our physical, environmental, financial, information and human resources ethically and responsibly.
According to the CBC News report, “a Shannex spokesperson declined an interview, but said in an email to CBC News that the company has ‘robust practices to mitigate resident falls in nursing homes, but even with this diligence, it is not always possible to prevent falls 100 per cent of the time.'”
Nobody expects long-term care to be perfect. However, I believe it’s reasonable to expect that the neglect and abuse of long-term care residents should not be systemic and pervasive.
Also according to the CBC report “Shannex said it would not speak about a specific case, citing privacy.”
Long-term care facilities often cite “privacy” as an excuse/justification for not being transparent and accountable with respect to incidents of neglect and abuse.